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Testimonials

What our customers say

We switched to Mitchinson after a string of missed deliveries elsewhere. They turn up at the same time every week, and the paperwork is always clear. Our dry store has never been more organised.

Sarah Whitfield

Head chef

What sold us was the accuracy. Each order arrives with a printed pick list, and we can see every case was checked before it left. We have not had a single short delivery in six months.

James Okoro

Café owner

We run a busy school kitchen and cannot afford surprises. Mitchinson’s team always call if there is a substitution, and they arrive before our students do. That consistency makes our week far easier.

Margaret Chan

Facilities manager

After years of dealing with a national supplier, having a local team that knows the product range by heart is a relief. They even helped us trim our order to cut waste. Genuinely pleased.

FAQ

Questions before you order

How far in advance do I need to order?

We ask for orders by noon the day before delivery so our team has time to pick and check every line. For a first delivery, give us two working days to set up your account and confirm your route.

Is there a minimum order?

No, we do not set a minimum. We work with small cafés and large kitchens alike, and we will suggest an order frequency that keeps your stock fresh without overordering.

What if an item is out of stock?

We check substitutions with you before packing. If we cannot reach you, we leave the line off and credit your invoice, rather than sending an unagreed replacement.

Do you deliver in chilled vehicles?

Yes, our delivery vans are temperature-controlled where needed, and our chilled and frozen lines are packed separately. Each crate is sealed so the cold chain stays intact.

Can you supply branded products or specific suppliers?

We mainly stock our own Mitchinson range, plus a small selection of local and national brands. If you need a specific product, we will look into sourcing it for a regular order.

How does invoicing and payment work?

All accounts are on a 30-day payment term after a credit check. Invoices are sent by email on the day of delivery, with a clear line for each case and any substitutions noted.

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Get in touch

Talk to the Mitchinson team about your grocery supply

Tell us about your kitchen and we will reply within one working day with a proposal for your first delivery.

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